Welcome to our faq page. Here you will find the most popular questions our team gets asked every day. Please email if your question is not answered here, we are always happy to run through any query you may have.
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Home PC backup is a company that provides a simple and very secure way to protect your precious files, photos, videos and music online using your existing broadband connection.
Firstly sign up for a free trial on our website and download the Home PC Backup software. Then you need to install it, select the files you want to protect and tell the software what time to automatically run. That’s about all there is to it; the software will run as often as you tell it and will also email you after every completed backup.
After the Home PC Backup software has run all your selected files are stored in specially designed, super secure data centres. Data centres or data warehouses are specifically designed buildings to store servers and data files, its where your bank and big companies store their IT data.
No, the software you can download from our website for free and that’s it. No extra hardware or equipment is needed. Even if your broadband is slow the service still works as the backups are incremental which means only the daily or weekly changes need to be copied across.
We recommend you don’t use gaps in your username.
There are two ways to retrieve your files when the time comes. Firstly is though the installed software on your PC. Secondly you can restore all your backed up files direct via our website from any internet connected PC in the world.
From start to finish the process is as secure as possible. We utilize the same security methods used by the banks and the army.
Your password is the only way to restore your files so you must keep it safe. However if you forget it please send us an email from your registered account.
When the backup is running you will see the Home PC Backup software icon in the bottom right-hand side of the screen in the system tray moving, this gives you a visual indication that the backup is running. The main way though is to check your email account, as after every single completed backup our server sends you an email stating it was successful or not as the case may be.
Yes, we pride ourselves on the amount of support we provide. You can contact us via email or the contact form on the website. Please contact us with any questions you may have.
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